FAQs– My Store
FAQs

Frequently Asked Questions

Find your answer in these FAQs or click on our WhatsApp helpline to talk to our representative.

What delivery or Buying methods do you offer for your leather shoes?

We offer two convenient methods: Coarix Leather delivers via courier service, or alternatively, customers can choose to visit our stock warehouse in Lahore.

How longdoes it typically take for orders to be delivered?

Our typical delivery timeframe ranges from 2 to 4 working days after the order is submitted.

Do you provide tracking information for shipments?

Yes, we do provide tracking information for all shipments, ensuring transparency throughout the delivery process.

What payment methods do you accept for purchases?

We offer multiple payment options, including EasyPaisa, JazzCash, Bank Transfer,
and Cash on Delivery, ensuring convenience for our customers.

Are there any additional fees associated with payment methods, such as credit card processing fees?

No, our payment methods come with no additional fees, ensuring straightforward transactions for our customers.

Do you offer refunds or exchanges for products that don't meet customer expectations?

Yes, we do offer refunds or exchanges for products, but certain terms and conditions apply. If the customer receives an incorrect order from our end, we cover the delivery fee and accept the return or exchange. However, should the customer receive the exact product they ordered but decide to return or exchange it due to a change of mind, they will be responsible for the delivery charges. Nevertheless, we will gladly accept the return or exchange in this scenario as well, ensuring our commitment to customer satisfaction

What is your return policy, including any time limits or conditions?

Our exchange or return policy provides a 7-day
window for returns or exchanges, as long as the product remains unused.

Are there any guarantees on your leather shoes?

Yes, our leather shoes come with guarantees outlined in the product description, ensuring customer satisfaction.

How do customers contact you for support or inquiries regarding their orders?

Customers can easily reach us by contacting the WhatsApp helpline provided on our website, ensuring prompt assistance.

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